Why Arkiv rely on Konfident to navigate GDPR
Arkiv Redovisning AB is a Gothenburg based accountancy firm, that works closely with its customers. A central feature of their approach, according to CEO Anna Halldenius, is maintaining clear communication channels with their clients:
“Our focus is on smaller owner-led companies. We believe in personal solutions and our customers always have their own contact person. We communicate with our clients about things like salaries and contracts. We also need to share information internally and with auditors.”
Arkiv is a firm with eight employees, they are a member of the Swedish Association of Accountants and Payroll Consultants (SrF), and they work according to official industry standards (REKO). Therefore, they have always required secure communication channels on three levels; internally, with auditors and public officials, and with their clients. The introduction of new European data privacy legislation in 2018, brought an extra challenge to their communication strategy.
The introduction of the General Data Protection Regulation (GDPR) in 2018 forced companies across Europe to take a closer look at how they dealt with customer information. The legal obligation to safeguard personal data meant that new solutions had to be found for communicating securely with clients and working collaboratively.
For medium-sized companies like Arkiv, the legislation has been especially challenging. They need to find a way to comply with the demands of GDPR with a limited budget. The financial penalties for non-compliance can be ruinous, but at the same time, they do not want to alienate their customers by over-complicating the way they work together.
Arkiv needed to find a way of working with customers that was simple, safe, and GDPR compliant.
The Hyker solution
Arkiv received a recommendation that Hyker could meet their needs in this area, and they got in touch with us to find out more.
Our recommendation was to begin using our cloud-based service Konfident as an alternative to email. It provides end-to-end encryption for both external and internal communication, as well as an easy-to-use collaboration platform.
“After we made contact with Hyker’s representative we decided to start using Konfident as a solution for sharing information. We got started quickly, and I believe it has been very well received by our customers. They get easy access to their information when they need it, and appreciate that we’ve chosen a safe service and that we treat their data seriously.”
Since then, Konfident has become their primary way of sharing information.
“We are very pleased with Konfident, and with the support we receive from Hyker”, says Anna. “It’s great that we have our own contact person at Hyker who can help us if we ever have any questions. We would definitely recommend Hyker and Konfident to our colleagues in the industry, because we are very satisfied.”